Poster Programme

P2.1.01

The hospital of the 21th century? The development of a measurement instrument
T Schoot*¹, J Friesen¹, N Labrouche², C van Eijk², S Beurskens¹; ¹Zuyd University, Netherlands, ²Maasland Ziekenhuis Sittard, Netherlands

P2.1.02

Client-centred home care: balancing competing responsibilities
T Schoot*¹, I Proot², M Legius³, R ter Meulen⁴, L de Witte¹; ¹Zuyd University, Netherlands, ²AZM Academic Hospital Maastricht, Netherlands, ³Fontys University, Netherlands, ⁴University of Bristol, United Kingdom

P2.1.03

Managing uncertainty in genetic counseling
E Lehtinen*; University of Vaasa, Finland

P2.1.04

Communication problems with elderly patients in the Bulgarian pharmacy practice
VB Petkova*, DV Naboko, ZD Dimitrova; Medical University-Sofia, Bulgaria

P2.1.05

Evaluating 'Critical Care Without Walls': The impact of critical care outreach services on the service delivery and organisation of hospital care
DL Baker-McClearn*¹, S Carmel²; 1The University of Warwick, United Kingdom, ²University of Essex, United Kingdom

P2.1.06

Communication in healthcare contexts: the case of dental medicine practice
A Amorim*; Instituto Superior de Ciências da Saúde Egas Moniz, Portugal

P2.1.07

doc.com: an E-learning resource for healthcare communication
W Clark*¹,⁴, D Novack²,⁴, R Saizow³,⁴, C Daetwyler²; ¹Harvard Medical School, USA, ²Drexel University College of Medicine, USA, ³University of Oklahoma School of Medicine Tulsa, USA, ⁴American Academy on Communication in Healthcare, USA

P2.1.08

The dental care setting: Children’s feelings and thoughts
MF Reis*¹, MR Dias¹, I Leal²; ¹Egas Moniz Multidisciplinary Research Center in Health Psychology, Portugal, ²Instituto Superior de Psicologia Aplicada, Lisboa, Portugal

P2.1.09

Evaluation of motivating counselling techniques within diabetes care
E Heinrich*¹, NC Schaper², NK de Vries¹; ¹Maastricht University, Netherlands, ²Academic Hospital Maastricht, Netherlands

P2.1.10

Leadership models in health's technologies: Garcia Orta hospital case
AT Rodrigues*¹, AP Lopes²; ¹Superior School of Health Egas Moniz(ESSEM), Portugal, ²Higher Institute of Business and Labour Sciences (ISCTE), Portugal

P2.1.11

Protocol development of screening test on neuro-muscular degenerated disease - In search of new Genetic counselling direction in Japanese hospitals
M Urao*; Kyoto University, Japan

P2.1.12

Mutations of self-other relations in genetic counseling discourse
S Sarangi*; Cardiff University, United Kingdom

P2.1.13

Judgements of the chronically ill and disabled about communication with doctors
A van den Brink-Muinen*; NIVEL, Netherlands

P2.1.14

Communication between patients and surgical staff: To what degree are emotional complaints by surgical patients reflected in clinical charts?
R Kitagawa*, N Yasui-Furukori, T Tsushima, S Kaneko, I Fukuda; Hirosaki University, Japan

P2.1.15

The association between patient characteristics and psychosocial quality of care with patient reported treatment success - an analysis of 1117 hospital patients in Germany
O Ommen*¹, M Neumann¹, N Ernstmann¹, E Driller¹, C Janssen², H Pfaff¹,²; ¹Center for Health Services Research Cologne (ZVFK), Germany, ²University of Cologne, Germany

P2.1.16

Analysis of patient-pharmacist communication in triaging OTC drugs
M Hanya*, Y Anma, H kamei, K Matsuba; Meijo University Faculty of Pharmacy, Japan

P2.1.17

Swallowed drugs or reasoned drugs? communication and information needs of customer/consumer attending to Health Spaces COOP
A Calamusa*¹, A Carducci¹, A Di Marzio¹, P Arrighetti², V Santaniello²; ¹University of Pisa, Italy, ²COOP Italia, Italy

P2.1.18

Developing better communication and increasing awareness on the importance of teamwork among the employees of Ege University, Centre for Drug Research&Development and Pharmacokinetic Application (EU-CDRDPA)
S Karabilgin*, K Yerlikaya, Z Yerlikaya, A Ercan, P Etiz, B Gökengin, et al; Ege University, Turkey

P2.1.19

A narrative-based medicine approach to identify strategies for the improvement of quality of care for people with reumathoid arthritis
MS Aloisi*¹, A Tomasini², R Murri³, M Bossola³, G Lapadula⁴; ¹ASL CASERTA 2, Italy, ²KOIMED, Italy, ³Catholic University of Rome, Italy, ⁴University of BARI, Italy

P2.1.20

An examination of the use of patient ‘self-analysis talk’ in primary care assessment interviews between community psychiatric nurses and patients
HC Storey*¹, RK Barnes², R Byng²; ¹University of Plymouth, United Kingdom, ²Peninsula Medical School, United Kingdom

P2.1.21

Communication between insurance doctors and their patients: exploration of its characteristics using focus groups with patients
S Nackaerts, H Reynders, J Goedhuys*, P Donceel; Catholic University Leuven, Belgium

P2.1.22

Inmates’ experiences with patient-provider communication
K Karlsen*; University of Tromso, Norway

P2.1.23

The use of risk scores in primary care settings – a focus group study
C Holmberg*, H Kliems, F Mueller-Riemenschneider, N Rieckmann, J Mueller-Nordhorn; Charite - Medical School, Germany

P2.1.24

Using the CGW-SDM questionnaire for benchmarking in German breast centers: a three-year trend analysis
F Scheibler*¹, P Steffen¹,², A Nitzsche¹,², H Pfaff¹,²; ¹Institute for Quality and Efficiency in Health Care, Germany, ²University Hospital Cologne, Germany

P2.1.25

What factors predict patient centred communication in general practice?
TA Mjaaland*, A Finset; University of Oslo, Norway

P2.1.27

Self-suggestion procedures for control of pain and other somatoform symptoms in patients of orthopaedics and rheumatology
L Joyce-Moniz*, AF Pires; University of Lisbon, Portugal

P2.1.28

The ideological and ecological manifestations of patient-centredness in gatekeeping healthcare encounters
S Sarangi*; Cardiff University, United Kingdom

P2.1.30

Adapting the Communication Assessment Tool to collect patient perspectives on medical-team communication in the emergency room
Davee Communication Group, G Makoul*; Northwestern University Feinberg School of Medicine, United States

P2.1.31

Physician interracial anxiety, patient trust, and satisfaction with HIV care
S Saha*¹,², PT Korthuis², JA Cohn³, V Sharp⁴, RD Moore⁵, MC Beach⁵; ¹Portland VA Medical Center, USA, ²Oregon Health & Science University, USA, ³Wayne State University, USA, ⁴Saint Luke's and Roosevelt Hospitals, USA, ⁵Johns Hopkins University, USA

P2.1.32

Patient-provider cultural dissimilarity and racial disparities in HIV care
S Saha*¹,², PT Korthuis², V Sharp³, JA Cohn⁴, RD Moore⁵, MC Beach⁵; ¹Portland VA Medical Center, USA, ²Oregon Health & Science University, USA, ³Saint Luke's and Roosevelt Hospitals, USA, ⁴Wayne State University, USA, ⁵Johns Hopkins University, USA