Oral Programme

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Tuesday, 2 September 2008
	1 Plenary Session Chair: A Finset, Conference Chair
18:00	Opening address W Langewitz; University of Basel, Switzerland
	Greetings from the University of Oslo and government representatives Welcome address: Empathy and expectations in clinical communication and in EACH 2008 A Finset; University of Oslo, Norway
19:00-20:00	Reception
Wednesday, 3 September 2008
	2 Plenary Session Chair: J Bensing
08:30	Disclosing medical errors to patients: A challenge for health care professionals W Levinson: St Michael's Hospital, Canada
11:15	Refreshment Break
	3B Symposium - Analyzing clinical communication behaviour Theme: Analyzing clinical communication behaviour
09:45	Taking the floor: Perspectives from qualitative and quantiative research on turn design, sequence and structure DL Roter*¹, J Heritage², W Langewitz³, R Frankel⁴, M Nuebling^5,1; ¹Johns Hopkins, United States, ²UCLA, United States, ³U Basel, Switzerland, ⁴U.Indiana, United States, ⁵GEB Frieberg, Switzerland
11:15	Refreshment Break
	3C Parallel Session - Communication in different clinical settings Chair: P Gulbrandsen Theme: Communication in different clinical settings
09:45	In situ simulation: identifying communication and systems issues in high intensity clinical settings BA Liang*¹,²; ¹University of California San Diego School of Medicine, United States, ²California Western School of Law, United States, ³San Diego State University, United States
10:00	Mutations of self-other relations in genetic counseling discourse S Sarangi*; Cardiff University, United Kingdom
10:15	Emergency nurse practitioner, emergency department doctors and general practitioners: a comparison of communication skills and satisfaction H Sandhu*¹, J Dale¹, N Stallard¹, E Glucksman², R Crouch³; ¹University of Warwick, United Kingdom, ²Kings College Hospital, United Kingdom, ³Southampton University, United Kingdom
10:30	Patients’ experience of communication with hospital staff: comparison between the two actors’ view M Sommaruga*¹, P Gremigni²; ¹European Foundation of Biomedical Research, Italy, ²Bologna University, Italy
10:45	Measuring differences between hospital staff members in patients' experiences with quality of communication P Gremigni*¹, M Sommaruga², B Novelli³, O Bettinardi⁴; ¹University of Bologna, Italy, ²FERB, Italy, ³Bufalini Hospital, Italy, ⁴S Giacomo Hospital, Italy
11:00	Discussion
11:15	Refreshment Break
	3D Parallel Session - Patient Education, Literacy and Written Communication Chair: R Ruiz Moral Theme: Patient Education
09:45	From patient talk to physician notes – results from a pilot study comparing the content of medical interviews with medical records in a sample of outpatients in Internal Medicine W A Langewitz*, Y Loeb, S Hunziker, M Nuebling; University Basel, Switzerland
10:00	A media study: Comparing paper to computer presentation of information on early-stage prostate cancer D Feldman-Stewart*¹, MD Brundage¹, T Hack², H Campbell³; ¹Queen's University, Canada, ²University of Manitoba, Canada, ³Durham Regional Cancer Centre, Canada
10:15	Written notification of test results: Meanings, comprehension and implication on patients’ health behavior O Karnieli Miller¹, A Adler*¹, L Merdler², L Rosenfeld¹, S Eidelman¹,³; ¹University of Haifa, Israel, ²Rambam Hospital, Israel, ³Clalit (HMO), Israel
10:30	Communicating quantitative risk information: the influence of graphic display format on the perceptions of adults with lower literacy KJ McCaffery*, A Dixon, A Hayen, J Simpson, S Smith, L Trevena; University of Sydney, Australia
10:45	In search of ‘low health literacy’: Threshold vs gradient effect of literacy on health status and mortality MS Wolf*, J Feinglass, JA Thompson, DW Baker; Northwestern University, United States
11:00	Discussion
11:15	Refreshment Break
	3E Parallel Session - Teaching Communication Skills Chair: I Fletcher Theme: Teaching Communication Skills
09:45	A pilot study assessing emotional intelligence training and communication skills with 3rd year medical students I Fletcher*, P Leadbetter, H O'Sullivan; University of Liverpool, United Kingdom
10:00	Do the effects of early professional development training last? Change in medical students' confidence in communicating and patient-centredness between Year 1 and Year 5 LM Noble*¹, K Joekes¹, A Kubacki², WGT Coppola¹, M Lloyd¹; ¹University College London, United Kingdom, ²St Georges Medical School, United Kingdom
10:15	Vocational trainees’ ideas, concerns and expectations about communication skills learning and teaching in General Practice M Van Nuland*¹, G Thijs², P Van Royen³, W Van den Noortgate¹, J Goedhuys¹; ¹Catholic University Leuven, Belgium, ²Domus Medica, Belgium, ³University of Antwerp, Belgium
10:30	Is it possible to improve residents' communication skills and to increase patients' satisfaction? A randomised study assessing the efficacy of a communication and stress management skills training program. A Lienard*¹, I Merckaert¹, Y Libert¹, I Bragard³, N Delvaux¹, A-M Etienne³, et al; ¹Université Libre de Bruxelles, Belgium, ²Université Catholique de Louvain, Belgium, ³Université de Liège, Belgium
10:45	Teaching medical interviewing to patients FC Dwamena*, B Mavis, K Walsh, A Loyson, M Holmes-Rovner; Michigan State university, United States
11:00	Discussion
11:15	Refreshment Break
	3F Workshop - Web-Based Interventions and Information Technology Theme: Web-Based Interventions and Information Technology
09:45	Website moral reflection: an innovative tool for medical professionals to improve moral counselling skills MCB van Zwieten*, GG Palmboom, M Wieringa-de Waard; Academic Medical Center, Netherlands
11:15	Refreshment Break
	3G Workshop - Teaching Communication Skills Theme: Teaching Communication Skills
09:45	Moving towards interprofessional education (IPE)– rational, tools, and assessment R Margalit*; University of Nebraska Medical Center, United States
11:15	Refreshment Break
	3H Workshop - Shared Decision Making Theme: Shared Decision Making
09:45	Learning to manage the complex patient – a unique patient-centered tool G Ofer-Bialer*¹,², G Feldman¹,³; ¹Tel Aviv UV, Israel, ²Maccabi Health Care Services, Israel, ³Clalit Health Services, Israel
11:15	Refreshment Break
	4A Symposium - Shared Decision Making Theme: Shared Decision Making
11:45	International collaboration in shared decision making: Opportunities and challenges for policymakers, clinicians, and patients A Coulter*¹, D Frosch², M Haerter³, A Mulley⁴,⁵; ¹Picker Institute Europe, United Kingdom, ²UCLA, United States, ³UMC Freiburg, Germany, ⁴Massachusetts General Hospital, Harvard, United States, ⁵Foundation for Informed Medical Decision Making, United States
13:15	Lunch
	4B Symposium - Cultural Perspectives Theme: Cultural Perspectives
11:45	Cultural, social, and linguistic barriers in medical health care: Problems and prospects LA Cooper¹, JAM Harmsen², YM Kim³, L Meeuwesen*⁴, BC Schouten⁵, M Sleptsova⁵; ¹John Hopkins Medical Institutions, United States, ²Erasmus Medical Center Rotterdam, Netherlands, ³John Hopkins Bloomberg School, United States, ⁴Utrecht University, Netherlands, ⁵University of Amsterdam, Netherlands, ⁶University Hospital Basel, Switzerland
13:15	Lunch
	4C Parallel Session - Communication in Different Clinical Settings: Rehabilitation, Pain, Fatigue Chair: E Lærum Theme: Communication in Different Clinical Settings
11:45	Shared decision-making in rehabilitation teams: the role of patient-directed proxy A Croker*, J Higgs, F Trede; Charles Sturt University, Australia
12:00	Self-management of chronic low back pain: an exploration of the impact of a patient-centered website M Caiata Zufferey*, PJ Schulz, S Rubinelli; University of Lugano, Switzerland
12:15	Patient-doctor-interaction in rehabilitation: How do patients and doctors perceive their shared interaction and does quality of interaction relate to treatment outcomes 6 months after discharge? S Dibbelt*, M Schaidhammer, B Greitemann; ¹Institute for Research in Rehabilitation , Germany
12:30	Delivering psychological interventions in primary care for chronic conditions: a qualitative exploration of the case of chronic fatigue syndrome S Peters*¹, C Dowrick², K Lovell¹, G Cahill², C Chew Graham¹; ¹University of Manchester, United Kingdom, ²University of Liverpool, United Kingdom
12:45	Positive affect make a difference to negative emotions during a patient-provider consultation in chronic pain patients. EB Strand*¹, M Thoresen², T Sibbern¹, H Eide¹; ¹Oslo University College, Norway, ²Department of Behavioural Statisticks, Norway
13:00	Discussion
13:15	Lunch
	4D Parallel Session - Emotion and Nonverbal Communication: Empathy and Emotional Communication Chair: A Finset Theme: Emotion and Nonverbal Communication
11:45	Empirical research on empathy in medicine – A critical review R Pedersen*; University of Oslo, Norway
12:00	Effect model of physician empathy in the clinical encounter or How can an empathic communicating physician achieve improved patient outcomes? M Neumann*¹, J Bensing²,³, S Mercer⁴, N Ernstmann¹, O Ommen¹, H Pfaff¹; ¹University of Cologne, Germany, ²Netherlands Institute for Health Services Research, Netherlands, ³Utrecht University, Netherlands, ⁴University of Glasgow, United Kingdom
12:15	Nurses’ reactions to older patients’ cues: What is the influence on information recall? J Jansen*¹, J van Weert², T Heeren³, S van Dulmen¹, J Bensing¹,⁴; ¹NIVEL, Netherlands, ²Amsterdam School of Communications Research, Netherlands, ³Centers for Mental Health Care, Netherlands, ⁴Utrecht University, Netherlands
12:30	Cardiac patients’ emotional outcomes following different communication-intervention variants P Gremigni*¹, M Sommaruga², PE Ricci Bitti¹; ¹Bologna University, Italy, ²European Foundation Biomedical Research, Cernuco, Italy, ³Bologna University, Italy
12:45	Are mindfulness and empathy among healthcare providers associated with more positive patient outcomes? MC Beach*¹, S Saha², V Sharp³, J Cohn⁴, T Korthius², RD Moore¹; ¹Johns Hopkins University, United States, ²Oregon Health Science University, United States, ³Saint Lukes- Roosevelt, United States, ⁴Wayne State University, United States
13:00	Discussion
13:15	Lunch
	4E Parallel Session - Teaching Communication Skills Chair: T Tilden Theme: Teaching Communication Skills
11:45	A systematic review of interventions for providers to promote a patient-centered approach FC Dwamena*¹, C Gaulden¹, A Olomu¹, S Lewin², RC Smith¹, M Holmes-Rovner¹, et al; ¹Michigan State University, United States, ²London School of Hygiene and Tropical Medicine, United Kingdom
12:00	Perceptions and use of communication skills in outpatient and inpatient settings: implications for training N Junod Perron¹, J Sommer*¹, P Hudelson¹, D Dolmans², C De Grave ², W Van Der Vleuten², et al; ¹Hôpitaux Universitaires de Genève, Switzerland, ²University of Maastricht, Netherlands
12:15
12:30	Experiences with a randomised controlled trial of the effect of teaching clinical communication across specialties in one hospital B Fossli Jensen*¹, P Gulbrandsen¹,², E Kristvik¹, A Finset²; ¹Akershus University Hospital, Norway, ²University of Oslo, Norway
12:45	Process variables influencing the outcome of couples therapy. A process-outcome study of residential couples therapy T Tilden*¹,², A Hoffart¹,², T Gude¹,², H Sexton¹,³, A Finset²; ¹Research Institute, Norway, ²University of Oslo, Norway, ³University of Tromsø, Norway
13:00	Discussion
13:15	Lunch
	4F Symposium - Web-Based Interventions and Information Technology Theme: Web-Based Interventions and Information Technology
11:45	Meeting the information’s needs of the online patient: Methods to enhance self-management through tailor-made health information mediated by web-based communication LL Alpay*¹, R Overberg¹, PJ Toussaint², M Ketting³; ¹LUMC, Netherlands, ²Norwegian University of Science and Technology, Norway, ³Health Agency, Netherlands
13:15	Lunch
	4G Workshop - Teaching Communication Skills Theme: Teaching Communication Skills
11:45	High stakes exams: assessing communication skills of international medical and veterinary graduates S Kurtz*¹, C Adams²; ¹Washington State University, United States, ²University of Calgary, Canada
13:15	Lunch Lunch Seminar
13:15	Writing scientific papers A Visser, Editor, Patient Education and Counseling
	5A Symposium - Shared Decision Making Theme: Shared Decision Making
14:30	Shared decision making: theory and practice SN Whitney*¹, A Charvet², M Holmes-Rovner³; ¹Baylor College of Medicine, United States, ²Fondation Genevoise pour le Depistage du Cancer du Sein, Switzerland, ³Michigan State University Center for Ethics & Humanities in the Life Sciences, United States
16:00	Poster Session 1 Refreshment Break
	5B Symposium - Communication in Cancer Care Theme: Communication in Cancer Care
14:30	Importance of relational communication to cancer care: measurement and outcomes LA Siminoff*¹, I Juraskova³, HCJM de Haes⁴, et al; ¹Virginia Commonwealth University, USA, ²Case Western Reserve University, USA, ³The University of Sydney, Australia, ⁴University of Amsterdam, Netherlands, ⁵University Medical Center Utrecht, Netherlands, ⁶University of Verona, Italy, ⁷University of Oslo, Norway
16:00	Poster Session 1 Refreshment Break
	5C Symposium - Communication in Different Clinical Settings Theme: Communication in Different Clinical Settings
14:30	Information provision to surgery patients T Sørlie*¹,², S Bergvik¹, R Wynn¹,²; ¹University of Tromsø, Norway, ²University Hospital of North Norway, Norway
16:00	Poster Session 1 Refreshment Break
	5D Parallel Session - Emotion and Nonverbal Communication: Trust and Positive Communication Chair: E Smets Theme: Emotion and Nonverbal Communication
14:30	Patients’ trust in their oncologist EMA Smets*; University of Amsterdam, Netherlands
14:45	Refugees about their GPs in the Netherlands - trust is not self-evident CT Feldmann*; Self-employed, Netherlands
15:00	Determinants of trust between patient and physician in hospital - an analysis of 1117 patients with the Cologne-Patient-Questionnaire (CPQ) C Janssen*, O Ommen, M Neumann, H Pfaff; University of Cologne, Germany
15:15	Positive affect may impact reports of pain unpleasantness – Multilevel analysis of perceived provider relationships in patients with chronic pain. E Strand*, A Finset; Oslo University College, Norway
15:30	A mandate of trust H Skirbekk*, A Finset; University of Oslo, Norway
15:45	Discussion
16:00	Poster Session 1 Refreshment Break
	5E Parallel Session - Patient and Provider Perspectives: Medical Students Chair: C Kiessling Theme: Patient and Provider Perspectives
14:30	Portraying doubt: expressions of uncertainty in medical students’ interactions with standardized patients DC Blanch*¹, JA Hall¹, DL Roter², RM Frankel³; ¹Northeastern University, United States, ²Johns Hopkins Bloomberg School of Public Health, United States, ³Indiana University School of Medicine, United States
14:45	Assessing pace and pattern of change of patients living with chronic illness F Griffiths¹, A Lindenmeyer¹, S Reis*², et al; ¹Warwick Medical School, United Kingdom, ²Technion University, Israel
15:00	Medical students’ self reported patient practitioner orientation, data from a consensus communication coding scheme and their associations with OSCE scores. I Fletcher *¹, T Roach¹, S Peters²; ¹University of Liverpool, United Kingdom, ²University of Manchester, United Kingdom
15:15	What parents think medical students should learn about communicating with children and families: a Delphi consultation and mapping exercise using the Calgary-Cambridge conceptual framework MF Hammond*, E McLean; University of Liverpool, United Kingdom
15:30	The role of a Cognitive Behavioural Schema Model (CSBM) in conceptualising attitude formation, maintenance and change in 5th Year medical students and it's implications for teaching clinical communication KM Young*, HC Davies, I Fletcher; University of Liverpool, United Kingdom
15:45	Discussion
16:00	Poster Session 1 Refreshment Break
	5F Symposium - Web-Based Interventions and Information Technology Theme: Web-Based Interventions and Information Technology
14:30	Computer-tailored materials and websites A Albada*¹, S Van Dulmen¹, MGEM Ausems², JM Bensing¹,³, G Ten Wolde⁴, A Dijkstra⁵, et al; ¹Netherlands Institute of Health Services Research, Netherlands, ²University Medical Centre Utrecht, Netherlands, ³Utrecht University, Netherlands, ⁴Leiden University, Netherlands, ⁵University of Groningen, Netherlands
16:00	Poster Session 1 Refreshment Break
	5G Workshop - Teaching Communication Skills Theme: Teaching Communication Skills
14:30	Actively engaging physicians through change MAW Wendland, HB Beckman*; Rochester Individual Practice Association, United States
16:00	Poster Session 1 Refreshment Break
	5H Workshop - Teaching Communication Skills Theme: Teaching Communication Skills
14:30	Teaching and evaluating patient-centered telephone and email communication R Margalit*, J Medder, MA Manners; University of Nebraska Medical Center, United States
16:00	Poster Session 1 Refreshment Break
	6A Symposium - Shared Decision Making Theme: Shared Decision Making
17:00	Informed decision making interventions: a focus on 'values clarification' methods PFM Stalmeier¹, G Elwyn², D Feldman-Stewart³, AH Pieterse*⁴, AM Stiggelbout⁴; ¹Radboud University Nijmegen, Netherlands, ²Cardiff University, United Kingdom, ³Queen's University Cancer Research Institute, Canada, ⁴Leiden University Medical Center, Netherlands
18:30	End of Session
	6B Symposium - Communication in Cancer Care Theme: Communication in Cancer Care
17:00	Patient-centered communication in cancer care: concepts, measurement, and outcomes NK Arora*¹, SB Clauser¹, RM Epstein², RL Street³, LA McCormack⁴, A Finset⁵; ¹National Cancer Institute, United States, ²University of Rochester, United States, ³Texas A&M University, United States, ⁴RTI International, United States, ⁵University of Oslo, Norway
18:30	End of Session
	6C Parallel Session - Gender Issues Chair: S van Dulmen Theme: Gender Issues in communication
17:00	Factors influencing client satisfaction in reproductive health: A report from four district hospitals in Pakistan M Ali*, C Kuroiwa; The University of Tokyo, Japan
17:15	Maternal competence development in early stages of the childhood chronic disease trajectory: a longitudinal-qualitative study VM Swallow*¹, C Gibson²; ¹University of Manchester, United Kingdom, ²University of New Brunswick, Canada
17:30	Women’s perceptions of their involvement in treatment decision making for early stage breast cancer MA O'Brien*, C Charles, TJ Whelan, PM Ellis, A Gafni, P Lovrics, et al; McMaster University, Canada
17:45	The concordance between male and female analogue patients’ and examiners’ ratings of physician-patient communication C Geurts*¹, W Verheul¹, J Bensing¹^,², I Fletcher³, F Moretti⁴; ¹Netherlands Institute for Health Services Research, Netherlands, ²Utrecht University, Netherlands, ³University of Liverpool, United Kingdom, ⁴University of Verona, Italy
18:00	Discussion
18:30	End of Session
	6D Parallel Session - Emotion and Communication: Psychiatry and Psychological Distress Chair: C Zimmermann Theme: Emotion and Nonverbal Communication
17:00	Primary care physicians treat somatization RC Smith*, JC Gardiner, Z Luo; Michigan State University, United States
17:15	How psychiatrists inform their patients? Qualitative analysis of 80 first outpatient consultations. C Goss*, L Del Piccolo, MA Mazzi, F Moretti, M Rimondini, C Zimmermann; University of Verona, Italy
17:30	The project 'a fable for grandparents and...vice versa' for depression in the elderly S Zanetidou¹, M Boschi¹, F Trevisani³, S Turchi⁴, P Argnani², M Belvederi Murri*⁵, et al; ¹Dep of Psychiatry and consultation-liaison Psychiatry for GP, Italy, ²Dep of Primary Care, Italy, ³Health District “Pianura Ovest”, Italy, ⁴Dep of Public Health and Epidemiology, Italy, ⁵Bologna University, Italy
17:45	Effects of a quality of care activation intervention for patients with schizophrenia DL Roter*, S Larson, A Skinner, D Steinwachs; Johns Hopkins Bloomberg School of Public Health, United States
18:00	Is it possible to predict physicians’ ability to detect patients’ distress accurately ? J Meunier*¹,³, Y Libert³,⁴, I Merckaert¹,³, AM Etienne⁵, C Reynaert⁴, D Razavi¹,³, et al; ¹Université Libre de Bruxelles, Belgium, ²CAM (training and research group), Belgium, ³Institut Jules Bordet, Belgium, ⁴Université Catholique de Louvain, Belgium, ⁵Université de Liège, Belgium, ⁶Hôpital Universitaire Erasme, Belgium
18:15	Discussion
18:30	End of Session
	6E Parallel Session - Web-Based Interventions and Multi-media Chair: H Eide Theme: Web-Based Interventions and Information Technology
17:00	A web-based education tool: www.diep.info E Heinrich*¹, NC Schaper², NK de Vries¹; ¹Maastricht University, Netherlands, ²Academic Hospital Maastricht, Netherlands
17:15	Learning and assessing the giving of bad news with the on-line tools 'doc.com' and 'WebOSCE': presentation of a pilot study CJ Daetwyler¹, DH Novack*¹^,², E Gracely¹, DG Cohen¹; ¹Drexel University College of Medicine, United States, ²American Academy on Communication in Healthcare, United States
17:30	Internet as an information and communication resource for parents of children admitted to a neonatal intensive care unit (NICU) S De Rouck*, M Leys; Vrije Universiteit Brussel, Belgium
17:45	An RCT evaluation of a computerized assessment’s impact on discussing patient mood in a clinic visit B Chewning*¹, B Sleath², B Devellis³, C Bell⁴, K McKown⁴, R Vankoningsveld¹, et al; ¹University of Wisconsin School of Pharmacy, USA, ²University of North Carolina School of Pharmacy and Cecil C Sheps Research Center, USA, ³University of North Carolina School of Public Health, USA, ⁴University of Wisconsin School of Medicine, USA
18:00	Increasing African American seniors’ knowledge, positive attitudes, and intention to be vaccinated against influenza through a multimedia education program KA Cameron*¹, M Kamanda-Kosseh¹, ME Roloff², DW Baker¹, G Makoul¹; ¹Northwestern University Feinberg School of Medicine, United States, ²Northwestern University, United States
18:15	Discussion
18:30	End of Session
	6F Symposium - Analyzing Clinical Communication Behaviour Theme: Analyzing Clinical Communication Behaviour
17:00	Developing a global network of national RIAS centres A Adams*¹, J Bensing², A Cavaco³, A Keiko⁴, Y-M Lee⁶, D Roter⁵, et al; ¹University of Warwick, United Kingdom, ²NIVEL, Netherlands, ³University of Lisbon, Portugal, ⁴Gifu University, Japan, ⁵Johns Hopkins University, United States, ⁶Korea University, Korea, South
18:30	End of Session
	6G Workshop - Teaching Communication Skills Theme: Teaching Communication Skills
17:00	'I will try to help you' – about confidence-building in consultation J-H Larsen*¹, C Hedberg²; ¹Kalymnos-Courses, Denmark, ²Karolinska Institutet, Sweden
18:30	End of Session
	6H Workshop - Teaching Communication Skills Theme: Teaching Communication Skills
17:00	Building rapport, leading patients: teaching medical providers leadership presence AD Anderson*, AW Dow, DS Leong; Virginia Commonwealth University, United States
18:30	End of Session
Thursday, 4 September 2008
	7 Plenary Session - Teaching Communication Skills Chair: S van Dulmen Theme: Teaching Communication Skills
08:30	Teaching clinical communication: A mainstream activity or just a minority sport? JD Silverman; University of Cambridge, UK
	8A Symposium - Shared Decision Making Theme: Shared Decision Making
09:45	Shared decision-making in general and hospital practice: physicians’ and patients’ points of views in Canada, France, Australia, Germany and Switzerland C Charles*¹, A Charvet², A Gafni¹, AC Griesser², L Morel², N Moumjid⁴, et al; ¹McMaster University, Canada, ²Geneva University Hospitals, Switzerland, ³University of Lyon France, ⁵University Hospital Cologne, Germany, ⁶Institute for Quality and Efficiency in Health Care, Germany, ⁷University of Sydney, Australia, 8Juravinski Cancer Centre, France
11:15	Refreshment Break
	8B Symposium - Analyzing Clinical Communication Behaviour Theme: Analyzing Clinical Communication Behaviour
09:45	Rhetoric and argumentation in interpersonal and mass health communication PJ Schulz*¹, S Rubinelli¹, FH van Eemeren², GT Goodnight³, J Mackay⁴; ¹University of Lugano , Switzerland, ²University of Amsterdam, Netherlands, ³University of Southern California , United States, ⁴University College London , United Kingdom
11:15	Refreshment Break
	8C Parallel Session - Communication in Cancer Care Chair: P Salmon Theme: Communication in Cancer Care
09:45	Barriers to using psycho-oncological services: An explorative focus group study with users, their relatives, non-users, physicians, and nurses M Neumann*¹, M Galushko², M Wirtz³, A Visser⁴, U Karbach¹, H Pfaff¹; ¹University of Cologne, Germany, ²University Hospital Cologne, Germany, ³University of Education Freiburg, Germany, ⁴Centre for Psycho-oncology, Netherlands
10:00	Improving communication skills of oncologists focussing on the transition from curative to palliative care – preliminary results of a randomised controlled trial T Goelz*, A Wuensch, S Stubenrauch, H Bertz, K Fritzsche; University Hospital Freiburg, Germany
10:15	Effectively discussing complementary/alternative medicine in a conventional oncology setting P Schofield*, C Charleson, J Diggens, R Marigliani, M Jefford; Peter MacCallum Cancer Centre, Australia
10:30	Improving communication and decision making about treatment options for asymptomatic ovarian cancer patients with rising CA-125 following first line treatment: the development and pilot of a Decision Aid I Juraskova*¹,², C Anderson¹, J Harrison¹, J Carter¹, P Beale¹, P Butow²; ¹Royal Prince Alfread Hospital, Australia, ²University of Sydney, Australia
10:45	Feasibility of implementing a patient education program on colorectal cancer screening in a general medicine clinic ML Clayman*, MS Wolf, DW Baker, KA Cameron, G Makoul; Northwestern University, United States
11:00	Discussion
11:15	Refreshment Break
	8D Parallel Session - Adherence Chair: M Deveugele Theme: Analyzing Clinical Communication Behaviour
09:45	How can we reach non-attenders? J Ammentorp*¹^,², LM Hansen¹, PE Kofoed¹^,²; ¹Kolding Hospital, Denmark, ²IRS University of Southern Denmark, Denmark
10:00	Medication adherence: Patients' own point of view U Connor*; Indiana University, United States
10:15	Adherence to antiretroviral therapies in people with HIV infection: implication for communication from a narrative-based medicine study A Tomasini*¹, R Murri², MS Aloisi³, M Bossola²; ¹KOIMED, Italy, ²Catholic University of Rome, Italy, ³ASL CASERTA ², Italy
10:30	Improving patient understanding of prescription drug label instructions MS Wolf*¹, TC Davis², RM Parker³; ¹Northwestern University, United States, ²Emory University, United States, ³Louisiana State Univeristy Health Sciences Center - Shreveport, United States
10:45	Communication and medication adherence; two sides of one coin? S van Dulmen*, M Prins, L van Dijk; NIVEL, Netherlands
11:00	Discussion
11:15	Refreshment Break
	8E Parallel Session - Patient and Provider Perspectives Chair: R Frankel Theme: Patient and Provider Perspectives
09:45	Exploring health providers’ description of relationship building with substance abusers in treatment, a qualitative analysis of two different in-patient treatment facilities E Hoxmark*, R Wynn; University of Tromsø, Norway
10:00	Quality of life in patients with dental conditions: comparing patients’ and providers’ evaluation F Sampogna*¹,², V Johansson¹, B Axtelius¹, D Abeni², B Soderfeldt¹; ¹Malmö University, Sweden, ²Istituto Dermopatico dell’Immacolata IDI-IRCCS, Italy
10:15	Social support and burnout in health professionals – the example of health care for the disabled E Driller*, O Ommen, N Ernstmann, C Janssen, H Pfaff; University of Cologne, Germany , Germany
10:30	Self-evaluated vs. perceived kindness in the physician-patient relationship: a preliminary psychometric study S Caracciolo*¹, MG Strepparava²; ¹University of Ferrara Medical School, Italy, ²University of Milano-Bicocca Medical School, Italy
10:45	The impact of gender dyads on health professional-patient interactions: a systematic review H Sandhu*, L Singleton, A Adams, J Kidd; University of Warwick, United Kingdom
11:00	Discussion
11:15	Refreshment Break
	8F Symposium - Teaching Communication Skills Theme: Teaching Communication Skills
09:45	'Mind the Gap' - a symposium presented by learners: learners' perspectives on what they learn in communication compared to how they and others behave in the real world J Silverman*¹, M Rosenbaum², T Anvik³, J Kidd⁴, A Kubacki⁵; ¹University of Cambridge, United Kingdom, ²University of Iowa, United States, ³University of Tromsø, Norway, ⁴University of Warwick, United Kingdom, ⁵St Georges University of London, United Kingdom
11:15	Refreshment Break
	8G Workshop - Teaching Communication Skills Theme: Teaching Communication Skills
09:45	Using health professionals to simulate their own patients in role play – what is holding us back? C Pitceathly*¹, J Dales², C Heaven¹; ¹Christie HospitalManchester, United Kingdom, ²Newcastle University, United Kingdom
11:15	Refreshment Break
	8H Workshop - Teaching Communication Skills Theme: Teaching Communication Skills
09:45	See one, do one, teach one: Creating effective cultural competency trainings for health care professionals TA Gurman*; The Johns Hopkins University Bloomberg School of Public Health, United States
11:15	Refreshment Break
	9A Symposium - Family Issues and Communication with Children Theme: Family Issues and Communication with Children
11:45	Therapeutic alliance between children, parents and practitioners: some challenges and contributions B Young*¹, L Wissow², E Cox³, P Callery⁴, P Salmon¹; ¹University of Livierpool, United Kingdom, ²John Hopkins, United States, ³University of Wisconsin, United States, ⁴University of Manchester, United Kingdom
13:15	Lunch
	9B Symposium - Emotion and Nonverbal Communication Theme: Emotion and Nonverbal Communication
11:45	Nonverbal dimensions in doctor patient communication R Gorawara-Bhat*¹, J Hall², A Visser³, JM Bensing⁴; ¹The University of Chicago, United States, ²Northeastern University, United States, ³Helen Dowling Institute for Biopsychosocial Medicine, Netherlands, ⁴NIVEL, Netherlands
13:15	Lunch
	9C Parallel Session - Communication in Cancer Care: The Patient Perspective Chair: C Ruland Theme: Communication in Cancer Care
11:45	Mothers telling children about their cancer: A qualitative study in the Italian-speaking part of Switzerland N Galli, PJ Schulz*; University of Lugano, Switzerland
12:00	Understanding oral cancer - a lifeworld approach M Röing*; University of Uppsala, Sweden
12:15	Openness of communication in head and neck cancer patients and their care-givers. L Hodges¹, G Humphris*¹; ¹University of Edinburgh, United Kingdom, ²University of St Andrews, United Kingdom
12:30	Seeing is believing, and believing is seeing: an exploration of the meaning and impact of women’s’ mental images of their breast cancer and their origin in health care communications A Harrow¹, B Williams*¹, G Humphris², M Wells¹, C Taylor³; ¹University of Dundee, United Kingdom, ²University of St Andrews, United Kingdom, ³NHS Tayside, United Kingdom
12:45	What the patients want to know about their cancer? An Italian contribution E Mauri*¹, F Pistarini¹, G Ucci², E Vegni¹, EA Moja¹; ¹University of Milan, Italy, ²Ospedale A Manzoni, Italy
13:00	Discussion
13:15	Lunch
	9D Parallel Session - Shared Decision Making Chair: G Makoul Theme: Shared Decision Making
11:45	Decision support technologies for amniocentesis: a review MA Durand*, J Boivin, G Elwyn; Cardiff University, United Kingdom
12:00	Designing decision support technologies for parents considering amniocentesis: a qualitaitve study of pregnant women and health professionals MA Durand*, M Stiel, J Boivin, G Elwyn; Cardiff University, United Kingdom
12:15	Assessing the quality of decision support technologies using the International Patient Decision Aids Standards Collaboration instrument (IPDASi) G Elwyn*¹, A O’Connor ², C Bennet², R Newcombe ¹, M-A Durand ¹, E Drake², et al; ¹Cardiff University , United Kingdom, ²University of Ottawa, Canada
12:30	Involvement of patients in decision making in Primary Care Consultations R Ruiz-Moral*¹, L Peralta Mungia², L Perula de Torres¹, J Olloqui³, J Zafra⁴, E Solla⁵; ¹Cordoba Family Medicine Vocational Training & Cordoba School of Medicine, Spain, ²Cantabria Health Service, Spain, ³La Rioja Health Service, Spain, ⁴Jaen Family Medicine Vocational Training , Spain, ⁵Malaga Family Medicine Vocational Training , Spain
12:45	The impact of patient participation in medical decisions: a literature review of the evidence G Makoul*¹, ML Clayman¹, J Webb¹, C Bylund², BA Chewning³, NK Arora⁴; ¹Northwestern University Feinberg School of Medicine, United States, ²Memorial Sloan-Kettering Cancer Center, United States, ³University of Wisconsin-Madison, United States, ⁴National Cancer Institute, United States
13:00	Discussion
13:15	Lunch
	9E Parallel Session - Patient and Provider Perspectives: Provider Competencies and Attitudes Chair: D Roter Theme: Patient and Provider Perspectives
11:45	Assessing use of a virtual reality clinic environment for studying physician-trainees’ clinical communication with obese patients S Persky*¹, CP Eccleston²; ¹National Human Genome Research Institute, United States, ²Syracuse University, United States
12:00	Positive provider regard for patients is associated with better outcomes for African American but not white HIV-infected patients MC Beach*¹, S Saha², T Korthius², et al; ¹Johns Hopkins University, United States, ²Oregon Health Science University, United States
12:15	How important is patient centered communication to doctors? The goals of GPs in consultations. W Veldhuijzen*¹, PM Ram¹, T van der Weijden¹, G Elwyn², CPM van der Vleuten¹; ¹Maastricht University, Netherlands, ²Cardiff University, United Kingdom
12:30	Goal-oriented communication: GPs’ method to tailor their communication to individual consultations W Veldhuijzen*¹, PM Ram¹, T van der Weijden¹, G Elwyn², CPM van der Vleuten¹; ¹Maastricht University, Netherlands, ²Cardiff University, United Kingdom
12:45	Physician cultural competence, patient self-management, and clinical outcomes among persons living with HIV/AIDS S Saha*¹,², PT Korthuis², JA Cohn³, V Sharp⁴, RD Moore⁵, MC Beach⁵; ¹Portland VA Medical Center, USA, ²Oregon Health & Science University, USA, ³Wayne State University, USA, ⁴Saint Luke's and Roosevelt Hospitals, USA, ⁵Johns Hopkins University, USA
13:00	Discussion
13:15	Lunch
	9F Symposium - Teaching Communication Skills Theme: Teaching Communication Skills
11:45	Culture change initiatives in US medical schools LH Pololi*¹, R Frankel², DE Kern³, L Cooper³; ¹Brandeis University, United States, ²Indiana University School of Medicine, United States, ³Johns Hopkins University, United States
13:15	Lunch
	9G Workshop - Teaching Communication Skills Theme: Teaching Communication Skills
11:45	Efficient, patient-centered interviewing: learning and teaching an evidence-based method AH Fortin VI*¹, F Dwamena², RC Smith²; ¹Yale University, United States, ²Michigan State University, United States
13:15	Lunch
	9H Workshop - Teaching Communication Skills Theme: Teaching Communication Skills
11:45	Common ground: mutually understood or assumed? C Adams*¹, S Kurtz²; ¹University of Calgary, Canada, ²Washington State University, United States
13:15	Lunch
	10A Symposium - Family Issues and Communication with Children Theme: Family Issues and Communication with Children
14:30	Integrating patients and families in programs to enhance health professional education in communication B Lown*¹, J Hanson², A Towle³, W Godolphin³, P Morris⁴, J Symons⁴; ¹Harvard Medical School, United States, ²Uniformed Services University of the Health Sciences, United States, ³The University of British Columbia, Canada, ⁴University of Leeds, United Kingdom
16:00	Poster Session 2 Refreshment Break
	10B Symposium - Emotion and Communication Theme: Emotion and Nonverbal Communication
14:30	t-EACH Network Meeting M Rosenbaum¹, J Silverman² and members of the EACH Teaching Committee; ¹University of Iowa, USA, ²University of Cambridge, UK
16:00	Poster Session 2 Refreshment Break
	10C Parallel Session - Communication in Cancer Care Chair: H de Haes Theme: Communication in Cancer Care
14:30	Do cancer patients reach the level of involvement in treatment decision-making they wish? N Moumjid*¹, C Protière², AD Bouhnik²,³, AG Le Coroller-Soriano², L Malavolti²,³, JP Moatti², et al; ¹University of Lyon, France, ²University of Mediterranean, France, ³Southeastern Health Regional Observatory, France
14:45	Evaluation of a communication skills training program for clinical staff at a specialist cancer hospital in Australia J Diggens*¹, S Hegarty², M Jefford¹, P Schofield¹, G Sutherland³, C Nehill⁴; ¹Peter MacCallum Cancer Centre, Australia, ²The Cancer Council Victoria, Australia, ³The Centre for Behavioural Research in Cancer, Australia, ⁴The National Breast Cancer Centre, Australia
15:00	Cancer patients’ questions and concerns expressed in an online nurse-delivered mail service TA Andersen*, CM Ruland; Rikshospitalet University Hospital, Norway
15:15	Needs fulfilment in older cancer patients: The effects of a communication skills training with video-supported feedback J van Weert*¹, J Jansen², S van Dulmen², J Bensing¹; ¹Amsterdam School of Communications Research, Netherlands, ²NIVEL, Netherlands, ³Utrecht University, Netherlands
15:30	How oncology patients evaluate different modes of breaking bad news – results from a video demonstration WA Langewitz*¹, I Weber¹, L Szirt¹, M Schmid Mast²; ¹Psychosomatic Medicine, Switzerland, ²Psychological Institute, Switzerland
15:45	Discussion
16:00	Poster Session 2 Refreshment Break
	10D Parallel Session - Shared Decision Making Chair: J Goodhuys Theme: Shared Decision Making
14:30	Which factors can be related to more or less patient involvement in decisions? C Goss*, S Fontanesi, L Del Piccolo, MA Mazzi, M Rimondini, C Zimmermann; University of Verona, Italy
14:45	How physician emotional labour impacts shared understanding and decision-making with patients in a Canadian context RT Lee¹, BL Lovell*¹, CM Brotheridge ²; ¹University of Manitoba, Canada, ²University of Quebec at Montreal , Canada
15:00	Exploring involvement in health care decision making across education and literacy groups: A qualitative study SK Smith*, KJ McCaffery, A Dixon, L Trevena, D Nutbeam; The University of Sydney, Australia
15:15	Involving patients in reaching treatment decisions; motivations, consequences and effects on decision responsibility HL Shepherd*¹, MHN Tattersall¹, PN Butow²; ¹University of Sydney, Australia, ²University of Sydney, Australia
15:30	Prevention in primary care: doctor-patient communication about cardiovascular risks with obese clients C Heintze*¹, J Henkel¹, J Wiesner¹, O Schwantes¹, O Bahrs², U Metz¹; ¹Charité Universitätsmedizin Berlin, Germany, ²Universität Göttingen, Germany
15:45	Discussion
16:00	Poster Session 2 Refreshment Break
	10E Workshop - Teaching Communication Skills Theme: Teaching Communication Skills
14:30	Reflective learning of medical communication skills. Assessing the level of reflection on recorded consultations with simulated patients RL Hulsman*, M Fabriek, A Harmsen; AMC, Netherlands
16:00	Poster Session 2 Refreshment Break
	10F Symposium - Analyzing Clinical Communication Behaviour Theme: Analyzing Clinical Communication Behaviour
14:30	Everything you wanted to know about qualitative research but were afraid to ask. Symposium of R-EACH (research committee) M Deveugele*¹, N Britten², P Salmon³, S Willems¹, M Matti⁴, P Linell⁵; ¹Ghent University, Belgium, ²Universities of Exeter and Plymouth, UK, ³University of Liverpool, UK, ⁴University of Verona, Italy, ⁵University of Liköping, Sweden
16:00	Poster Session 2 Refreshment Break
	10G Workshop - Cultural Perspectives Theme: Cultural Perspectives
14:30	Cultural formulation: a guide to facilitate cross-cultural clinical encounters M Dominicé Dao*; Geneva University Hospitals, Switzerland
16:00	Poster Session 2 Refreshment Break
	10H Workshop - Teaching Communication Skills Theme: Teaching Communication Skills
14:30	Best practices for supporting patient understanding and safe use of prescribed medications MS Wolf*¹, GT Makoul¹,²; ¹Northwestern University, United States, ²St Francis Hospital, United States
16:00	Poster Session 2 Refreshment Break
	11 Plenary Session Chair: P Salmon
17:00	EACH Presidential Address W Langewitz; University of Basel, Switzerland
17:30	EACH Annual General Meeting
18:30	End of Session
19:30	Conference Dinner
Friday, 5 September 2008
	12 Plenary Session - Shared Decision Making Chair: W Langewitz Theme: Shared Decision Making
	Presentation of Jozien Bensing Award and Awards for Best Posters
08:30	From equipoise to deliberation: Exploring shared decision making G Elwyn; Cardiff University, UK
	13A Symposium - Family Issues and Communication with Children Theme: Family Issues and Communication with Children
09:45	Children’s participation in clinical encounters: opportunities and limitations T Stivers¹, L Meeuwesen², L Wissow³, K Tates⁴ et al., I Clemente^5,6, J Heritage⁵; ¹Max Planck Institute for Psycholinguistics, Netherlands, ²Utrecht University, Netherlands, ³The Johns Hopkins School of Public Health, USA, ⁴NIVEL Netherlands, ⁵UCLA, USA, ⁶USC, USA
11:15	Refreshment Break
	13B Symposium - Gender Issues Theme: Gender Issues in Communication
09:45	Provider gender: communication behavior and its correlates in actual and simulated medical visits A Adams*¹, DL Roter², M Schmid Mast³; ¹University of Warwick, United Kingdom, ²The Johns Hopkins University, United States, ³University of Neuchatel, Switzerland
11:15	Refreshment Break
	13C Parallel Session - Communication in Cancer Care Chair: W Langewitz Theme: Communication in Cancer Care
09:45	Does age really matter? Selective recall of medical information in cancer patients J Jansen*¹, et al; ¹NIVEL, Netherlands, ²University of Sydney, Australia, ³Amsterdam School of Communications Research, Netherlands, ⁴Symfora Group, Centers for Mental Health Care, Netherlands, ⁵Utrecht University, Netherlands
10:00	Cancer patients’ considerations concerning their information need LC Zandbelt*, SJ Franssen, EMA Smets, CCE Koning, ED Geijsen, JCJM de Haes; ¹Academic Medical Center/University of Amsterdam, Netherlands
10:15	Cancer patients’ information needs preceding chemotherapy treatment: Factors predicting needs and sources for information JCM van Weert*¹, J Jansen², SM van Dulmen², JM Bensing²,³; ¹Amsterdam School of Communications Research, Netherlands, ²NIVEL, Netherlands, ³Utrecht University, Netherlands
10:30	Would women particitate in mammography screening if they were given evidence-based information about the benefits and risks? F Scheibler*¹, A Charvet², K Koch¹; ¹Institute for Quality and Efficiency in Health Care, Germany, ²Geneva University Hospitals, Switzerland
10:45	Does disease and treatment-specific information provided by physicians before surgery predict general health in postoperative breast cancer patients after discharge from hospital? C Kowalski*¹, P Steffen¹, A Nitzsche¹, H Pfaff¹,²; ¹University Hospital Cologne, Germany, ²Center for Health Services Research, Germany
11:00	Discussion
11:15	Refreshment Break
	13D Parallel Session - Shared Decision Making Chair: T Gude Theme: Shared Decision Making
09:45	Psychosocial issues regarding fertility preservation in newly diagnosed cancer patients: health care provider and patient perspectives GP Quinn*¹,², ST Vadaparampil¹,², D Keefe¹, P Jacobsen¹,², G Bepler¹,², J Lancaster¹,², et al; ¹University of South Florida, United States, ²Moffitt Cancer Center, United States, ³Karmanos Cancer Center, United States
10:00	Fertility storage for male cancer patients - who decides? E Gilbert*¹, G Hartshorne¹,², H Mehanna², Y Carter¹, A Adams¹; ¹University of warwick, United Kingdom, ²University Hospitals Coventry and Warwickshire, United Kingdom
10:15	'A nice challenge': a European perspective on clinicians’ accounts of managing the decision to prescribe an antibiotic for acute cough and patient expectations L Brookes-Howell*¹, C Butler¹, K Hood¹, L Cooper¹, H Goossens²; ¹Cardiff University, United Kingdom, ²University of Antwerp, Belgium
10:30	Evaluation of a web-based interactive patient information ('patient dialogue') to enhance shared decision-making D Simon*¹, C Vietor¹, A Loh¹, T Hecke¹, M Haerter¹; ¹University Medical Center, Germany, ²Techniker Krankenkasse, Germany
10:45	Patient involvement in clinical decisions and patient satisfaction in German primary care M Haerter*, L Hoelzel, L Kriston; University Medical Center Freiburg, Germany
11:00	Discussion
11:15	Refreshment Break
	13E Parallel Session - Analyzing Clinical Communication Behaviour Chair: J Bensing Theme: Analyzing Clinical Communication Behaviour
09:45	Mixed methods in the analysis of doctor-patient interaction R Wynn*¹, M Rimondini², SH Bergvik¹; ¹University of Tromsø, Norway, ²University of Verona, Italy
10:00	Confirmatory factor analysis (CFA) of the German version of the 'Consultation and Relational Empathy' (CARE) measure at the example of cancer patients M Neumann*¹, M Wirtz², E Bollschweiler¹, N Ernstmann¹, O Ommen¹, H Pfaff¹; ¹University of Cologne, Germany, ²University of Education Freiburg, Germany
10:15	Assessment of patient preferences via direct questions and with a discrete choice experiment. Methodological experiences in a study on Multiple Myeloma M Nuebling*, HJ Lincke, A Muehlbacher; GEB mbH Empirical Consulting, Germany
10:30	A theoretically based proposal to evaluate medical consultations: the Verona Patient-Centred Communication Evaluation Scale (VR-CoPe) L Del Piccolo, MA Mazzi, C Goss, M Rimondini, F Moretti, C Zimmermann*; University of Verona, Italy
10:45	Establishing a longitudinal dataset of routinely recorded primary care consultations: the Scottish Clinical Interactions Project (SCIP) B Williams*¹, G Humphris², J Dowell¹, M Themessel-Huber¹, I Ricketts¹, R Rushmer², et al; ¹University of Dundee, United Kingdom, ²University of St Andrews, United Kingdom
11:00	Discussion
11:15	Refreshment Break
	13F Symposium - Teaching Communication Skills Theme: Teaching Communication Skills
09:45	Enhancing professionalism: focus on communication issues throughout learners’ careers WD Clark*¹,⁵, W Branch²,⁵, M Broome³,⁵, B Lown¹,⁵, D Novack⁴,⁵, D Cushman³; ¹Harvard Medical School, USA, ²Emory University Medical School , USA, ³University of Miami Medical School , USA, ⁴Drexel University College of Medicine, USA, ⁵American Academy on Communication in Healthcare, USA
11:15	Refreshment Break
	13G Workshop - Teaching Communication Skills Theme: Teaching Communication Skills
09:45	How to run effective communication skills workshops: a train-the-trainers session ME Rosenbaum*¹, JD Silverman², L Konopasek³; ¹University of Iowa, United States, ²University of Cambridge, United Kingdom, ³Cornell University, United States
11:15	Refreshment Break
	13H Workshop - Emotion and Nonverbal Communication Theme: Emotion and Nonverbal Communication
09:45	The neuroscience of anger and the angry patient encounter M Harris-Broome*¹, S Rehman²; ¹University of Miami School of Medicine, United States, ²Medical University of South Carolina, United States
11:15	Refreshment Break
	14A Symposium - Communication in Different Clinical Settings Theme: Communication in Cancer Care
11:45	Genetic counseling communication worldwide: Exploring similarities and differences LH Erby*, DL Roter; The Johns Hopkins Bloomberg School of Public Health, United States
	14B Symposium - Gender Issues Theme: Gender Issues in communication
11:45	The influence of gender on the doctor-patient interaction and patient satisfaction KD Bertakis*¹, JA Hall²; ¹University of California, Davis, United States, ²Northeastern University, United States
	14C Parallel Session - Family Issues and Communication with Children Chair: J Silveman Theme: Family Issues and Communication with Children
11:45	Communication between parents and health professionals in paediatric chronic illness: what parents value the most? MMS Custódio Santos*¹, LB Barros²; ¹Escola Superior de Tecnologia da Saúde de Lisboa, Portugal, ²Universidade de Lisboa, Portugal
12:00	Provider question asking about asthma controller medications during pediatric asthma visits B Sleath*¹, GX Ayala², D Williams¹, S Davis¹, K Yeatts¹, D Washington¹; ¹University of North Carolina at Chapel Hill, United States, ²San Diego State University, United States
12:15	Child and caregiver question-asking and input into asthma management regimens during pediatric visits GX Ayala*¹, B Sleath², S Davis², D Williams², K Yeatts², D Washington²; ¹San Diego State University, United States, ²University of North Carolina at Chapel Hill, United States
12:30	Analysis of enacted difficult conversations in neonatal intensive care G Lamiani*¹,², EC Meyer², DM Browning², D Brodsky³, A Hansen², ID Todres⁴; ¹University of Milan, Italy, ²Children’s Hospital Boston, United States, ³Beth Israel Deaconess Center, United States, ⁴Massachusetts General Hospital for Children, United States
12:45	A qualitative study of how parents to child patients compare consultations with physicians and homeopaths MB Rise, A Steinsbekk*; Norwegian University of Science and Technology, Norway
	14D Parallel Session - Patient Education, Information and Knowledge Chair: T Sørlie Theme: Patient Education
11:45	Innovative approaches for communicating with patients about genetic concepts KA Kaphingst*¹, S Persky¹, C Lachance¹, C McCall², J Loewenstein¹, J Blascovich²; ¹National Human Genome Research Institute, United States, ²University of California-Santa Barbara, United States
12:00	Patient autonomy and therapeutic relation in the information process CM Marini*; St Olavs Hospital, Norway
12:15	The understanding of informed consent information – definitions and measurements in empirical studies K Sand*¹,², JH Loge¹,³, S Kaasa¹,²; ¹Norwegian University of Science and Technology, Norway, ²St Olavs Hospital/Trondheim University Hospital, Norway, ³Rikshospitalet University Hospital, Norway
12:30	Radiotherapy patients’ information preferences: who wants to know what? SJ Franssen*, MHT Zeguers, LC Zandbelt, EMA Smets, CCE Koning, ED Geijsen, JCJM de Haes; Academic Medical Center/University of Amsterdam, Netherlands
12:45	Discussion
	14E Parallel Session - Analyzing Clinical Communication Behaviour: Theories and Models Chair: H Kallerup Theme: Analyzing Clinical Communication Behaviour
11:45	Evaluating a process of storymaking to enhance communicative dialogues F Trede*¹, R Flowers²; ¹Charles Sturt University, Australia, ²University of Technology, Sydney, Australia
12:00	Theory-based design of decision support technologies: guidelines for the real world M Stiel*, MA Durand, J Boivin, G Elwyn; Cardiff University, United Kingdom
12:15	HPV vaccination and the effect of stigmatised versus non-stigmatised information framing on behavioural intentions: an implication of the Theory of Planned Behaviour and Moral Norm I Juraskova*, M O'Brien, R Bari, K McCaffery; University of Sydney, Australia
12:30	Subjectivity in clinical relationships: a method for analysis J Flannery*, B Young, P Salmon; University of Liverpool, United Kingdom
12:45	Critical transformative dialogues: a conceptual model for effective communication in healthcare practice F Trede*¹, J Higgs¹; ¹Charles Sturt University , Australia
	14F Symposium - Teaching Communication Skills Theme: Teaching Communication Skills
11:45	Experiences with the application of the Four Habits Model in Norway P Gulbrandsen*¹,⁴, R Frankel², E Krupat³, B Fossli Jensen¹, A Finset⁴; ¹Akershus University Hospital, Norway, ²Indiana University School of Medicine, United States, ³Harvard Medical School, United States, ⁴University of Oslo, Norway
	14G Workshop - Teaching Communication Skills Theme: Teaching Communication Skills
11:45	You can treat patients with medically unexplained symptoms: an evidence-based workshop for primary care providers FC Dwamena*¹, AH Fortin VI², RC Smith¹; ¹Michigan State University, United States, ²Yale University, United States
	14H Symposium - Emotion and Communication Theme: Emotion and Nonverbal Communication
14:30	Help and helplessness in the context of 'patient empowerment' - a critical picture of the concept in action I Aujoulat*¹, P Nowak², P Salander³, P Salmon⁴; ¹Université Catholique de Louvain, Belgium, ²University of Vienna, Austria, ³Umea University, Sweden, ⁴University of Liverpool, United Kingdom
	15 Plenary Session Chair: A Finset, Conference Chair
13:15	Closing Remarks
13:45	End of Conference

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